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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is free for all orders above $400 before GST.A flat rate of $8 applies for orders below $400.This is automatically tabulated on the shopping cart.

Which payment methods are accepted in the Online Shop?

We accept all forms of credit card payment on our check out page.We currently do not accept cash or cheque payment for personal accounts.For corporate accounts, please contact your salesperson to request for a corporate account login.

How long will delivery take?

All deliveries are made from 9.30am to 5.30pm Monday to Friday.

For items in-stock, deliveries will be made within 5 working days.

Please note that delivery during peak periods (CNY, Xmas or other public day) might take more than 1 day.

How secure is shopping in the Online Shop? Is my data protected?

The payment gateway is managed by Paypal, which is highly secured, we do not store your credit card credentials on

What exactly happens after ordering?

Your order will be processed by our friendly operations team. Our operations team will be in contact with you within 2 working days to confirm delivery details.

Do I receive an invoice for my order?

Yes, an electronic invoice will be generated to you automatically upon order completion.

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